Cancellation, Return and Refund Policy

At VR Magic on Wheels, we are committed to ensuring a smooth and satisfying shopping experience for all our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Policy

Eligibility for Returns

We accept returns within 2 days of the delivery date.
To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it.
The product must be in its original packaging, with all seals, tags, and accessories intact.
Any items that have been used, damaged, or are missing parts due to your handling may not be eligible for a refund.

How to Request a Return

To initiate a return, please follow these steps:

Contact us within 2 days of receiving your order via:
- Email: contact@vrmagiconwheels.com
Provide your order number, product details, and the reason for the return.
After verifying your request, we will provide you with instructions for shipping the product back to us.

Return Shipping

You are responsible for the cost of shipping the product back to us unless the return is due to an error on our part (e.g., you received the wrong or damaged item).
We recommend using a trackable shipping service to ensure your return is delivered to us safely.

2. Refund Policy

Conditions for Refund

Once we receive the returned product, we will inspect it to ensure it meets the return conditions:

The product is unused and in its original condition.
It is packed in its original packaging.

Refund Process

If the return is approved, we will initiate a refund to your original method of payment within 2 business days of receiving the product.
Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s processing times.

Non-Refundable Items

We do not accept returns or issue refunds for:

Products that have been used, damaged, or altered from their original condition.
Products that are returned after the 2-day return window has passed.

Exchange Policy

At this time, we do not offer direct product exchanges. If you wish to exchange an item, please follow the return process and place a new order.

3. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. Once an order has been shipped, you may still return it according to the return policy outlined above.